Orders are typically processed the following business day, excluding holidays. All custom made orders will be send within 10 working days. to prepare order. Once the parcel is ready and out, you will receive an email from the courier company with the tracking number.
The Netherlands: FREE
EUROPE: Home delivery 15€
Norway - Switzerland: Home delivery 20€
Rest of the world: Home delivery 30€
Estimated delivery times:
The Netherlands: 2/3 days
Europe: 2/8 days
Norway - Switzerland: 5/8 days
Rest of the world: 9/18 days
All international buyers are responsible for import duties and taxes, these are determined by the customs agency within the destination country. In case the client refuses the order or pays the duties/taxes, shipping and extra costs will be deducted from the refund. We are not responsible for customs delays and transit times provided by courier are not necessarily guaranteed. Once an order has shipped, we are unable to reroute the package.
Any reshipping fees for exchanges/store credit usage, incorrect addresses, etc. will be at the customer’s expense. Thank you for your understanding.
Please feel free to send any additional requests or questions.
RETURN & REFUND POLICY
Once you have received your package, you have 14 days to return the product you bought.
The customers are responsible for the generated return costs, and to be eligible for a return and refund, the item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need proof of the receipt or purchase (print or digitally).
Exceptions / non-returnable items
Worn damaged product cannot be returned.
Customized orders cannot be returned.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your refund. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] We will notify you by email when your return has been processed.
Digital pattern refunds are not accepted.
To start a return, or for any other question you can contact us by email: firstname.lastname@example.org
Exchanges are not possible as there is only one garment from each design. I only produce one item per design (or max 2 but not always). I recommend instead that you return your item (if eligible for return) and get your refund, and buy a new piece during a new drop.