upcycling sustainable timeless

BRAND POLICY &

PAYMENT METHODS

PLANET CARE

Our planet is handling unimaginable amounts of pollution and contamination every day, being the fashion industry responsible of 85% of textiles ending up in landfills per year.

That is why instead of buying new fabrics, we buy second hand garments and upcycle these to produce our unique products, because there is nothing more sustainable for the world than what already exists.

 

As an upcycling brand we not only think about the final customer but also in the way our garments are produce and the materials we use for them, being the safety of the planet our first and main concern. 

PRIVACY & SAFETY

This Privacy Policy explains what personal information RESTORER studios collects when you use our service, as well as ways we might use or share it and your legal rights.

Our website is operated by Lorena Pineda. Throughout the site, the terms “we”, “us” and “our” refer to Lorena Pineda. We are a Dutch business, located in Rotterdam, The Netherlands.

WHAT INFORMATION DO WE USE?

When we provide the services, we collect or receive information in a few different ways. In many cases, you can choose what information to provide, although some information is required, for example, in order to make a purchase.

Information you provide to us

  • Personal details and contact information: This includes information such as name, contact information (including mobile telephone number) and any personal information required for creating an account with us or engaging with our services.

  • Account and user information: This includes information which you provide us when you register for certain customer services or participate in one of our online contests.

  • Marketing related information: This includes information such as products purchased, your marketing preferences, telephone number, email address and information about how you interact with our marketing materials.

  • Payment and transactional information: When you purchase an item from us, you provide our payment processor with your payment information. This includes information such as billing and payment card details, payment receipts and shipping details. We use a trusted third party payment provider and as such, RESTORER studios does not collect payment card information.

  • Customer support information: You may provide us with additional information if you email or call us. Additional information may include details of administrative, technical and support communications with us and any personal information contained in complaints or concerns you submit to us.

Automatically collected information

  • Log Data: We automatically collect certain log data when you interact with our Services or visit our website on your computer or other device, including IP address, browser information and the web pages that you have requested on our website.

  • Cookies: We use cookies and similar technologies to operate and provide our website. For example, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our services for you.

If you choose not to provide us with certain information, we might not be able to provide you all (or any) of the services.

WHAT DO WE USE YOUR INFORMATION FOR?

We use the information we have to help us provide, operate, improve, understand, customize, support, and market our services. Specifically, any of the personal information we collect from you may be used in the following ways:

Where it is necessary to perform our contractual obligations with you, we process your information to:

  • Process transactions: In order to process customer orders, track shipments, and fulfil deliveries and process payments and to fulfil our contracts with you and with our business partners and suppliers, we process your personal information.

  • Create and administer accounts and registrations: When you create an account with us or register for our products or services, we process your personal information in order to create and administer your accounts and registrations.

Where it is in furtherance of our legitimate interests and those of others, provided those legitimate interests are not overridden by your rights or interests, we process your personal information to:

  • Operate, improve and evaluate our business: We use your information to operate our services and provide our products and to improve the efficiency of our operations including enhancing and improving our services, providing customer support, managing our communications, analyzing our services and performing our contracts with third parties. For example, we will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive. We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • Communicate with you: We use your information to communicate with you about our services and to let you know about our terms and policies and other important updates. If you do not object to us using your personal information, we may provide you with marketing information for our products and services. It is in our legitimate interests to promote and market our products and services.

  • Personalize your experience: We use your information to help us to better respond to your individual needs. For example, we will retain your shopping history and use details of the products you have previously purchased to make suggestions to you for other products which we believe you will also be interested in.

  • Advertising: We monitor and analyze your interactions with our services and third parties’ online services so we can tailor our advertising to what we think will interest you using the information we hold about you.

  • Support safety and security: It is in our legitimate interests to use your information to prevent unlawful activities and misuse of our goods and services, to protect the safety and security of our customers and personnel, to protect our property, to deter crime and to investigate any security incidents or accidents.

  • Legal proceedings: We process your information if necessary to defend our interests in legal proceedings.

In certain circumstances, we also use your personal information based upon consent you have given us (which you may revoke at any time) or if we believe it is appropriate to comply with the law.

DO WE SHARE YOUR INFORMATION?

Yes. We keep your information private. We do not sell, trade, or otherwise transfer to outside parties your information.

However, to provide the services, we share your information with affiliates, public authorities and our trusted third parties. For example:

  • Affiliates: We may share your information with affiliates, who may in turn share information with us, for the provision of our services and products in accordance with this Policy.

  • Service providers: We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our services. When we share your information with third-party service providers, we require them to use your information on our behalf in accordance with our instructions and terms.

  • Advertising partners: We share information about you or your use of the services with our advertisers and third party advertising partners. This means that we may give our advertisers information about the characteristics of our users, along with sharing certain identifiers and/or location information, but we do not specifically identify you by name or share your contact information. Third parties can use this data to deliver tailored advertisements that they believe will be of most interest to you or to assess the effectiveness and reach of advertising campaigns.

  • Analytics: We work with Google Analytics which collects information such as how often users visit our website, what pages they visit when they do so, and what other sites they used prior to coming to the website. You may opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

  • Professional advisers: We share your information with our professional advisers like lawyers where necessary, such as in connection with the establishment, exercise or defense of legal claims.

We may share some or all of your information in connection with, or during negotiation of, any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, information may also be transferred as a business asset.

For legal and safety reasons, we may provide information to a third party if we believe in good faith that we are required to so for legal reasons or that this is necessary to prevent harm or injury to our users, members of the public, our staff, or ourselves, or if we need to do so to defend our legal rights or to enforce our Terms of Service

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

TRANSFERS

Like most international business, we operate globally. As a result, your information can be disclosed and transferred to a country outside of EU in order for us to provide our services. Some of these countries may not have the same levels of data protection as are present in the EU.

In certain cases, we use a legal mechanism known as “standard contractual clauses” to protect personal information that is transferred outside the EU. Standard contractual clauses refer to contracts between companies transferring personal information that contain standard commitments approved by the European Commission protecting the privacy and security of the information transferred.

Alternatively, we will transfer personal information to a country which is deemed to have adequate protections in place pursuant to adequacy decisions issued by the European Commission.

PAYMENT METHODS

Credit / Debit Cards

IDEAL

PayPal